ZaZa Policies

Hotel ZaZa Policies

HOTEL POLICIES

Hotel ZaZa reserves the right to maintain our standards of property ambience in both public areas and accommodations. This includes, but is not limited to, noise levels, electronic equipment, music, dancing, candles, lighting, television and decorations. Outside electronic equipment for gatherings/functions is prohibited. Parties or gatherings not sanctioned by the hotel and fulfilled by our Catering Department are forbidden. Hotel sanctioned gatherings/ must conclude by timeline schedule, unless prior dispensation is given by Hotel Management, Sales or Catering. The maximum number of guests allowed to spend the night in a room as well as the maximum number of occupants allowed to gather in a room at one time varies per room but shall not exceed 6 people and is strictly enforced.

All reservations for overnight accommodation must be cancelled by 4:00 PM CST the day prior to the scheduled arrival date to avoid a penalty fee equivalent to the first night’s room and tax as reserved. In the event that a reservation is not cancelled and goes unused, the reservation will be deemed as a “No-Show” and a penalty fee equivalent to the first night’s room and tax will apply. During special events or on particular dates, different cancellation terms may apply.

A valid credit or debit card must be provided at the time of booking to guarantee a reservation. Hotel ZaZa reserves the right to pre-authorize a credit or debit card prior to arrival to ensure the card's validity. Upon check-in, authorization will be obtained for the duration of the stay to include room, tax and $100 per day incidental authorization. We require chip and pin technology and the owner of card must be physically present with a matching ID. We do not accept credit or debit card transactions via magnetic strip swipe. Any unused authorization to the credit or debit card will be released 3-5 business days after check-out.

Check in is 4:00 PM to 12 Midnight and check out is promptly at 12 Noon. Early check in may be guaranteed by purchasing the accommodation the night before. Early check in that has not been guaranteed by purchasing the accommodation the night before is based on availability at the time of arrival. Late check-out is also subject to availability, may incur an additional fee and may be guaranteed by purchasing the accommodation the following night.

Poolside is reserved for Hotel ZaZa guests only. Visitors are not allowed poolside even with a hotel guest present. Proper attire and decorum is required. Children must be supervised by an adult at all times. There is no lifeguard present poolside. The use of swimming activities or poolside use may be subject to seasonality or regular maintenance; private events may.

Hotel ZaZa Austin is a 100% non-smoking facility. Smoking is not permitted inside any area of the hotel or within 15 feet of the entrance, exit, or any other enclosed area. Cleaning fees apply.

Professional Photography is not permitted on property unless you are holding an event at the hotel. Feel free to snap away with your phone as long as you are not impeding on the ambience of our public spaces or the privacy and comfort of other guests.

All Hotel ZaZa locations are non-smoking facilities. Smoking is not permitted inside any area of the hotel or within 15 feet of the entrance, exit, or any other enclosed area. Should you or your guests smoke in the suite, a $500.00 cleaning fee will be assessed. This includes vaping and any other related activity which may or may not emit either an odor, smoke or both.

Food and beverage from outside sources is not permitted on property. This includes any type of cake, cupcakes, alcohol, delivery containers or coolers containing food and beverage. Hotel ZaZa reserves the right to confiscate food and beverage that has not been purchased from the property or to immediately and without prior notice, turn away any type of food and beverage deliveries not sanctioned by the Hotel and cancel the accompanying guestroom reservations.

Hotel ZaZa is a valet parking only facility. Parking charges, per vehicle, vary depending on whether the guest is occupying overnight accommodations or visiting the property. Please note that valet parking accommodates only traditional vehicles. Oversized SUV’s, trucks, campers, tour busses or custom vehicles cannot be accommodated.

Hotel ZaZa is a pet-friendly facility. A non-refundable deposit of $100 per pet is required at check in per reservation. Pets are permitted in rooms, hallways and lobby; per the state department of  health, pets are not permitted in our restaurants or pool. For safety, pets must be under owner supervision at all times and may not be left unattended in an accommodation without being crated. Please be mindful of your neighbors with regards to pet vocalization. Repeated infractions will not be tolerated.

Hotel ZaZa may require further processing before reservations are valid dependent upon duration, quantity, occupancy, season or event; a deposit ranging from 10% to 100% may be required. Inability to contact customer or invalid credit card for deposit will result in cancellation and release of units for resale. Promotional rates, special offers or packages may not be combined with other select promotions, offers or discounts and cannot be applied to any existing reservations. Rates are based on availability at the time of request and there may be a limited number of rooms available or applicable per rate. Blackout dates may apply. Rates are per room, per night plus tax and by booking it you are agreeing to be completely responsible for all charges, fees, and taxes. Promotional rates may be based upon a certain room or length of stay and modifications may not be allowed. Promotional rates are not available for groups and cannot be combined with negotiated or contracted rates. Rates may be subject to other restrictions. Hotel ZaZa reserves the right, in its sole discretion, to terminate a reservation based on a violation of restrictions or policies. Guest may be required to provide documentation or proof of eligibility. Hotel ZaZa prohibits brokering rooms to a third party or accessing a cover charge to guests attending a Hotel sanctioned gathering or function. 

Restaurant, Spa or other Hotel Credits included with a package, promotion or otherwise in association with a reservation must be consumed while the association reservation is checked in. Non-usage will not reduce rate and no balance forward will remain on file after the reservation departs. Transactions should be charged to room, will automatically be applied against the credit (allowance) prior to balance (overage) being posted to room folio. An itemization of this process will not be displayed on the folio but is available upon request. Such credits have no cash value and are non-transferable. Taxes and gratuity for the associated services will be due to guest.

Use of Z-Resorts, ZaZa name or logo or media postings of any kind on any venue, using ZaZa, is prohibited.

Details represented in all ZaZa images are subject to change.  Images may contain items and/or amenities available by request, subject to additional charges, and/or based on availability.

The safety and security of our guests, visitors and associates is of utmost importance to Hotel ZaZa.  This policy is designed for the protection of our guests, visitors and associates, and pertains to the presence of firearms on hotel premises.  Hotel ZaZa recognizes that guests or visitors may legally possess firearms for a variety of legitimate purposes. This policy is intended to create a safe environment for all guests and visitors by providing appropriate guidance over the custody of firearms on our premises.
 
Hotel premises are private property. Guests or visitors of a ZaZa hotel who lawfully are permitted to possess a firearm, may not bring such firearm onto hotel premises and may only securely safeguard the firearm in a locked personal vehicle in the garage. Any guest or visitor who has stored their firearm in their locked vehicle is personally responsible for abiding by all applicable federal, state and local laws with respect to firearms, in the jurisdiction where the hotel is located and ensuring that the firearm is:
 
•             unloaded;
•             secured in a locked, hard-sided firearm container provided by the guest or visitor;
•             securely safeguarded at all times in a locked personal vehicle;
 
Guests or visitors who fail to abide by this policy may be asked to leave the hotel premises.  A blanket exemption to the restrictions described in this policy statement applies only to law enforcement officers and designated military personnel, who are on-duty and required to carry firearms in the performance of their duties.  No exemption to this policy is allowed for private persons, even those licensed and permitted to carry a firearm, and/or where applicable, to conceal-carry a firearm.
 
Questions concerning this policy or its implementation may be addressed to the hotel’s manager on duty.
 
PURSUANT TO SECTION 30.06, PENAL CODE (TRESPASS BY LICENSE HOLDER WITH A CONCEALED HANDGUN), A PERSON LICENSED UNDER SUBCHAPTER H, CHAPTER 411, GOVERNMENT CODE (HANDGUN LICENSING LAW), MAY NOT ENTER THIS PROPERTY WITH A CONCEALED HANDGUN.
 
PURSUANT TO SECTION 30.07, PENAL CODE (TRESPASS BY LICENSE HOLDER WITH AN OPENLY CARRIED HANDGUN), A PERSON LICENSED UNDER SUBCHAPTER H, CHAPTER 411, GOVERNMENT CODE (HANDGUN LICENSING LAW), MAY NOT ENTER THIS PROPERTY WITH A HANDGUN THAT IS CARRIED OPENLY.

Failure to adhere to any and all of Hotel ZaZa’s policies may result in termination of reservation(s) or request to vacate the Hotel premises. In this instance, full room and tax charges will be applied to the credit card on file and forfeiture of any and all deposits, regardless of the time of departure. Your accommodations must be returned in the exact condition as reserved. The individual to whom a room is reserved will be responsible for all minibar usage, incidentals incurred to the room as well as any and all charges required to rectify or repair any damages including but not limited to restorative cleaning, carpet or soft goods cleaning or replacement, painting, furniture or accessory repair or replacement, restoration to drapes, furniture or carpet from smoke damage or fumigation or pest removal.

A State Recovery Fee will be applied to all reservations on a per night basis in addition to the room rate per night. The State Recovery Fee is used to offset the property’s State Franchise Tax.
 
A Nightly Amenity Fee is applied to each room night to provide the following enhancements to your stay:

  • Rosé check-in…complimentary glass of Rosé wine upon arrival.
  • Nightly turndown, ice delivery, purified still water and our signature Moon Pie kiss good night.
  • Butler Pantry service featuring freshly-brewed Gavino coffees, Art of Tea teas, Biscoff cookies & a Fuji apple to start your day – no need to make your own!
  • Morning lobby jogger's station with Gatorade, bottled waters & fresh fruit.
  • House-baked cookies each afternoon in the lobby with Gavino iced teas.
  • Robust wireless internet connectivity featuring Google Chromecast streaming from your device.
  • Magic Carpet Ride shuttle service via our signature longhorn-adorned Denalis to a 3-mile radius.
  • State-of-the-art Fitness Room featuring Peloton and other cardio and weight stations.
  • Business center with printing/copying capabilities.
     
    *Fees vary per property and are subject to change.

  • The ZaZa Gift Card is not exchangeable for cash.
  • It can only be used for goods and services at any Hotel ZaZa up to the value stated on the Gift Card.
  • If the cost of such goods and services is more than the value of the Gift Card, then the bearer shall pay the difference.
  • The Gift Card must be presented for redemption.
  • The Gift Card is non-refundable, unless otherwise stated by law.
  • The Gift Card has monetary value and should be protected accordingly.
  • Hotel ZaZa is not responsible for Gift Cards which are lost, stolen or destroyed.
  • If you suspect that your Gift Card has been copied, stolen, or compromised in any way, please contact us at GiftCardInquiry@hotelzaza.com
  • If you need assistance with the purchase of a ZaZa Gift Card, please contact us at GiftCardInquiry@hotelzaza.com
  • Online ZaZa Gift Card purchases are only available for residents of the United States.  
  • The Gift Cards that are purchased to be delivered via FEDEX, are subject to delivery delays according to FEDEX shipping guidelines. Gift Cards cannot be mailed thru USPS.
  • Shipping fees will apply.
  • Terms and conditions are subject to change.

Privacy Policy

At the Hotel ZaZa (“Hotel”), the privacy and confidentiality of user information is important. We are committed to maintaining the privacy and security of your user information. We may update this policy from time to time, so please check here frequently. Hotel will not disclose identifiable user information to any third party without consent.

For more information on our compliance with GDPR regulations, please visit our GDPR privacy policy.

Hotel is committed to safeguarding your privacy while visiting the Hotel website, namely, www.hotelzaza.com, (hereinafter all identified URLs are collectively referred to as the "Site"). Our goal is to provide you with an Internet experience that delivers the information, resources and services that are most relevant to you. To achieve this goal, part of the operation of the Site includes the gathering of certain types of information about Site users.

Because we understand that your privacy is important, we wish to explain the types of information we gather and the way in which we use it. This Privacy Policy applies to the Site.

This Privacy Policy covers two types of information gathered at the Site, personal and aggregated. The term "personal information" refers to data you voluntarily provide in connection with use of the Site that identifies you and/or the company on whose behalf you are accessing and using the Site. Personal information includes, e.g., data submitted in connection with our services, such as your name, e-mail address, phone number, company affiliation, physical address and/or certain other personal information. The term "aggregated data" refers to general information regarding visitors and users of the Site that relates to use of the Site, e.g., traffic patterns, number of visits to certain pages, visits from other web sites or to third-party web sites linked to the Site, use of particular services and interest in services, information or features of the Site or other parties made available through or found at the Site.

By providing your phone number, you consent to receive SMS messages from Hotel ZaZa for reservation confirmations, updates and promotional offers. Message frequency varies. Message and data rates may apply. You may opt-out at any time.

We take the utmost care to ensure that the personal information we obtain from you is not used in a way that you may be unaware of or not agreeable to. You may wish to submit an information request about our Hotel, participate in one of our promotions or subscribe to our e-mail or postal mail lists. In response, we may ask for information such as your name and postal address. In the event you opt to provide us with this information, we will only use it for the purpose specified by you at the bottom of the information gathering form.

Information collected on the Site may be used to:

  • Register you as a Hotel member
  • Plan and purchase hotel accommodations
  • Enter your email in our promotions or sweepstakes
  • Send marketing communications or surveys to you
  • Respond to your questions or suggestions
  • Improve the quality of your visit to our site

All forms will provide an opt-out button to allow you to choose not to participate in Hotel lists and future online marketing. In deciding whether or not to join such lists, please note that they are only used for Hotel purposes or in joint promotions with a Hotel partner. We do not sell, rent or share any of your personal information with any other party including any third-party joint promoters, nor use it for unapproved commercial purposes. You may request to be removed from our lists at any time. All emails distributed to our lists will contain easy, online access to unsubscribe.

By providing your phone number, you consent to receive SMS messages from Hotel ZaZa for reservation confirmations, updates and promotional offers. Message frequency varies. Message and data rates may apply. You may opt-out at any time.

Hotel may collect and use personal information that you submit at the Site in any manner that is consistent with uses stated in this Privacy Policy or disclosed elsewhere at the Site at the point you submit such personal information. At the time you submit personal information or make a request, the intended use of the information you submit will be apparent in the context in which you submit it and/or because the Site states the intended purpose. By submitting personal information at the Site, you are giving your consent and permission for any use that is consistent with uses stated in this Privacy Policy or disclosed elsewhere at the Site at the point you submit such personal information, and such consent will be presumed by Hotel, unless you state otherwise at the time you submit the personal information. Please do not request any such communications on behalf of an individual or company if you are not authorized to make the request.

By providing your phone number, you consent to receive SMS messages from Hotel ZaZa for reservation confirmations, updates and promotional offers. Message frequency varies. Message and data rates may apply. You may opt-out at any time.

If you decide to make an online reservation at the Site, you will be linked to a reservation interface and a third party booking engine (“Booking Engine”) provided by Sandrix. While it appears to be part of our site, the Booking Engine is in fact provided by a third party and is governed by its privacy practices. We understand that security remains the primary concern of online consumers and have chosen the Booking Engine Vendor carefully.

We would like our Site visitors to feel confident about using the Site to plan and purchase their accommodations, so Hotel is committed to protecting the information we collect. Hotel has implemented a security program to keep information that is stored in our systems protected from unauthorized access.

Our Site is hosted in a secure environment. The Site servers/systems are configured with data encryption, or scrambling, technologies, and industry-standard firewalls. When you enter personal information during the reservation process, or during a customer email sign-up, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.

If, after permitting use of your personal information, you later decide that you no longer want Hotel to include you on its mailing list or otherwise contact you or use your personal information in the manner disclosed in this Privacy Policy or at the Site, simply tell us by sending an e-mail, or by clicking on the “Unsubscribe” button at the bottom of our email communication to you.

Hotel is interested in improving the Site and may develop and offer new features and services. We monitor aggregated data regarding use of the Site for marketing purposes and to study, improve and promote use of the Site. In connection with such purposes, Hotel may share aggregated data with third parties collectively and in an anonymous way. Disclosure of aggregated data does not reveal personal information about individual Site users in any way that identifies who they are or how to contact them.

Hotel has two exceptions to these limits on use of personal information:

Hotel may monitor and, when we believe in good faith that disclosure is required, disclose information to protect the security, property, assets and/or rights of Hotel from unauthorized use, or misuse, of the Site or anything found at the Site.

Hotel may disclose information when required by law; however, only to the extent necessary and in a manner that seeks to maintain the privacy of the individual.

To enable features at the Site, Hotel may assign one or more "cookies" to your Internet browser. Cookies, among other things, speed navigation through our Site, keep track of information so that you do not have to re-enter it each time you visit our Site, and may provide you with customized content. A cookie is an Internet mechanism composed of a small text file containing a unique identification number that permits a web server to send small pieces of information or text by means of your browser and place them on your computer's hard drive for storage. This text lets the web server know if you have previously visited the web page. Cookies by themselves cannot be used to find out the identity of any user.

We use cookies to collect and maintain aggregated data (such as the number of visitors) to help us see which areas are most popular with our users and improve and update the content on our site. While in the process of browsing our site, you also provide us with information that doesn't reveal your personal identity -- what type of destination you're exploring, for example. We use this aggregated data only as explained in this Privacy Policy. We do not connect aggregated data to any name, address, or other identifying information.

You may occasionally receive cookies from unaffiliated companies or organizations, to the extent they place advertising on our Site or are linked to the Site. These third-party cookies may collect information about you when you "click" on their advertising or content or link. This practice is standard in the Internet industry. Because of the way in which the Internet operates, we cannot control collection of this information by these third parties, and these cookies are not subject to this Privacy Policy.

Please be aware that Hotel has not designed this Site for, and does not intend for it to be used by, anyone under age 18. Accordingly, this Site should not be used by anyone under age 18. Our privacy policy prohibits us from accepting users who are under the age of 18. Hotel specifically requests that persons under the age of 18 not use this Site or submit or post information to the Site. Should Hotel inadvertently acquire personal information or other data from users under the age of 18, Hotel will not knowingly provide this data to any third party for any purpose whatsoever, and any subsequent disclosure would be due to the fact the user under age 18 used the Site and submitted personal information without solicitation by or permission from Hotel.

Hotel may provide links to a number of other web sites that we believe might offer you useful information and services. However, those sites may not follow the same privacy policies as Hotel. Therefore, we are not responsible for the privacy policies or the actions of any third parties, including without limitation, any web site owners whose sites may be reached through this Site, nor can we control the activities of those web sites. We urge you to contact the relevant parties controlling these sites or accessing their on-line policies for the relevant information about their data collection practices before submitting any personal information or other sensitive data.

Use of the Site signifies your consent, as well as the consent of the company for whom you use the Site and whose information you submit (if any), to this on-line Privacy Policy, including the collection and use of information by Hotel, as described in this statement, and also signifies agreement to the terms of use for the Site. Continued access and use of the Site without acceptance of the terms of this Privacy Policy relieves Hotel from responsibility to the user.

Hotel reserves the right to change this Privacy Policy at any time; notice of changes will be published on this page. Changes will always be prospective, not retroactive. If you have questions about our policies, please contact us at 888.880.3244.